By Kevin T. McCarney
Buy new: $11.96
15 used and new from $10.82
Customer Rating:
First tagged by Kristen from CA
Customer tags: personnel management, foot in mouth, poquito mas, nonfiction, ceo, communication skills, business communication, conflict resolution, faux pas, business management, customer service, communication
Review & Description
To succeed at work and in life, people need to know how to have great encounters in person, online, and on the phone with customers, colleagues, and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communication brains we all use.
This book not only helps readers build their own communication skills but also gives them simple easy to remember ways to explain the art of communication to anyone, including managers and front line employees. Read more
No comments:
Post a Comment