By V Broomes
Buy new: $3.50
First tagged by Ken McFarland
Customer tags: communication skills, customers, customer service, communication
Review & Description
This easy to use and informative guide contains 52 tips on Best Practice for communicating with customers. You can choose one tip for every week of the year. In this guide, the author covers: the basics of communicating with customers, how to develop staff to provide Excellence in Customer Service, tips on how to communicate in a timely and accurate manner and with sincerity -whether on the telephone or in face to face situations. Using easy to follow steps, the author gives specific tips also on how to dealing with difficult and challenging customers.
A 'must have' guide for every business owner and employee working in customer service or other client facing roles in reception, logistics and technical support in small and large businesses. Begin the process of continuous improvement in communication excellence with customers.
This easy to use and informative guide contains 52 tips on Best Practice for communicating with customers. You can choose one tip for every week of the year. In this guide, the author covers: the basics of communicating with customers, how to develop staff to provide Excellence in Customer Service, tips on how to communicate in a timely and accurate manner and with sincerity -whether on the telephone or in face to face situations. Using easy to follow steps, the author gives specific tips also on how to dealing with difficult and challenging customers.
A 'must have' guide for every business owner and employee working in customer service or other client facing roles in reception, logistics and technical support in small and large businesses. Begin the process of continuous improvement in communication excellence with customers.
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