Crucial Conversations: Tools for Talking When Stakes are High (Kindle Edition)

Crucial Conversations: Tools for Talking When Stakes are High (Kindle Edition)
By Kerry Patterson

Buy new: $8.09
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Customer tags: kindle(20), communication skills(4), business(4), communication(4), discussions(2), defectivebydesign(2), negotiating(2), converation, relationships, drm infected, life changing

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"Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

""Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

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52 Tips for Communicating with Customers (Kindle Edition)

52 Tips for Communicating with Customers (Kindle Edition)
By V Broomes

Buy new: $3.50

First tagged by Ken McFarland
Customer tags: communication skills, customers, customer service, communication

Review & Description

This easy to use and informative guide contains 52 tips on Best Practice for communicating with customers. You can choose one tip for every week of the year. In this guide, the author covers: the basics of communicating with customers, how to develop staff to provide Excellence in Customer Service, tips on how to communicate in a timely and accurate manner and with sincerity -whether on the telephone or in face to face situations. Using easy to follow steps, the author gives specific tips also on how to dealing with difficult and challenging customers.

A 'must have' guide for every business owner and employee working in customer service or other client facing roles in reception, logistics and technical support in small and large businesses. Begin the process of continuous improvement in communication excellence with customers.
This easy to use and informative guide contains 52 tips on Best Practice for communicating with customers. You can choose one tip for every week of the year. In this guide, the author covers: the basics of communicating with customers, how to develop staff to provide Excellence in Customer Service, tips on how to communicate in a timely and accurate manner and with sincerity -whether on the telephone or in face to face situations. Using easy to follow steps, the author gives specific tips also on how to dealing with difficult and challenging customers.

A 'must have' guide for every business owner and employee working in customer service or other client facing roles in reception, logistics and technical support in small and large businesses. Begin the process of continuous improvement in communication excellence with customers.
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The Lowdown: Business Etiquette - Russia (Kindle Edition)

The Lowdown: Business Etiquette - Russia (Kindle Edition)
By Slava Katamidze

Buy new: $3.19

Customer tags: russia(2), travel(2), communication skills(2), business etiquette(2), international business, business life, etiquette, international relations, international

Review & Description

THE MUST HAVE TOP TIPS GUIDE TO DOING BUSINESS IN RUSSIA. Get the inside information on how to do business and cope with business socialising in Russia. Topics Covered Include:How to understand and build a business relationships, How to navigate your first business meeting – what to do and what NOT to do! How Russia’s business culture differs from the West. Useful tips on what to research and prepare for your trip/ How to cope with social invitations and to understand their critical importance in a business relationship. Conversational taboos! A list of useful Russian phrases.THE MUST HAVE TOP TIPS GUIDE TO DOING BUSINESS IN RUSSIA. Get the inside information on how to do business and cope with business socialising in Russia. Topics Covered Include:How to understand and build a business relationships, How to navigate your first business meeting – what to do and what NOT to do! How Russia’s business culture differs from the West. Useful tips on what to research and prepare for your trip/ How to cope with social invitations and to understand their critical importance in a business relationship. Conversational taboos! A list of useful Russian phrases. Read more

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Sync Your Relationship, Save Your Marriage: Four Steps to Getting Back on Track (Kindle Edition)

Sync Your Relationship, Save Your Marriage: Four Steps to Getting Back on Track (Kindle Edition)
By Peter , Ph.D. Fraenkel

Buy new: $12.99
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First tagged by pink2day
Customer tags: communication skills, conflict resolution, relationship improvement, couples

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Award-winning couples therapist Peter Fraenkel argues that most relationship problems can be traced to partners being out of sync on the powerful but mostly hidden dimension of time.  Differences in daily rhythms, personal pace, punctuality, time perspective, and priorities about how time is allocated can all lead to couple conflict.  Yet the fascinating fact is that these polarizing time differences play a potent role in attracting lovers in the first place. In this trailblazing new book, he draws on his original research to show how a clearer understanding of these forces can improve the health of your relationship and even rescue a failing one.

Award-winning couples therapist Peter Fraenkel argues that most relationship problems can be traced to partners being out of sync on the powerful but mostly hidden dimension of time.  Differences in daily rhythms, personal pace, punctuality, time perspective, and priorities about how time is allocated can all lead to couple conflict.  Yet the fascinating fact is that these polarizing time differences play a potent role in attracting lovers in the first place. In this trailblazing new book, he draws on his original research to show how a clearer understanding of these forces can improve the health of your relationship and even rescue a failing one.

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The Lowdown: Business Etiquette - Japan (Kindle Edition)

The Lowdown: Business Etiquette - Japan (Kindle Edition)
By Rochelle Kopp

Buy new: $3.19
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Customer tags: travel(2), communication skills(2), japan(2), business etiquette(2), business life, etiquette, international relations, international

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THE “MUST HAVE” TOP TIPS GUIDE TO DOING BUSINESS IN JAPAN! This “quick fix” guide will give you the inside information on how to do business and cope with business socialising in Japan. Despite what some would have you believe, there’s nothing particularly mysterious or complicated about doing business with the Japanese, but there are some important rules to follow in order to avoid causing offense and to ensure that things go smoothly. “The Lowdown: Business Etiquette – Japan” will give you practical tips on how to navigate your way through a business trip to Japan, and on how to behave and how NOT to behave in both business and business socialising situations. This guide will help to ensure that you maximise your time in Japan or in dealing with your Japanese business colleagues, thus making you a greater asset to your company and your profession.We live and work in a global environment - and knowing how to behave with courtesy in other countries allows us to make a great impression and maximise our potential.Topics Covered Include: Preparing for your tripUnderstanding Japanese communication styles. How to navigate your first business meeting – what to do and what NOT to do! Overcoming the language barrier. Understanding the importance of hierarchy - consensus-building, nemawashi, and protocol. How to cope with social invitations and understand their critical importance in a business relationship. Hosting Japanese visitors Special tips for women doing business in Japan. A list of useful phrasesTHE “MUST HAVE” TOP TIPS GUIDE TO DOING BUSINESS IN JAPAN! This “quick fix” guide will give you the inside information on how to do business and cope with business socialising in Japan. Despite what some would have you believe, there’s nothing particularly mysterious or complicated about doing business with the Japanese, but there are some important rules to follow in order to avoid causing offense and to ensure that things go smoothly. “The Lowdown: Business Etiquette – Japan” will give you practical tips on how to navigate your way through a business trip to Japan, and on how to behave and how NOT to behave in both business and business socialising situations. This guide will help to ensure that you maximise your time in Japan or in dealing with your Japanese business colleagues, thus making you a greater asset to your company and your profession.We live and work in a global environment - and knowing how to behave with courtesy in other countries allows us to make a great impression and maximise our potential.Topics Covered Include: Preparing for your tripUnderstanding Japanese communication styles. How to navigate your first business meeting – what to do and what NOT to do! Overcoming the language barrier. Understanding the importance of hierarchy - consensus-building, nemawashi, and protocol. How to cope with social invitations and understand their critical importance in a business relationship. Hosting Japanese visitors Special tips for women doing business in Japan. A list of useful phrases Read more

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Over 600 Icebreakers & Games (Kindle Edition)

Over 600 Icebreakers & Games (Kindle Edition)
By Jennifer Carter

Buy new: $2.99

First tagged by J. Carter
Customer tags: team building, icebreaker questions, ice breaker, communication skills, conversation starters

Review & Description

With literally 100’s of icebreaker questions, dozens of activities and team-building games, this book will help you to use icebreakers with ease, build effective teams and be a team leader who makes things happen. Icebreaker topics include: Getting To Know One Another, Hates ‘n’ Loves, Hopes & Dreams, Fun Ice Breakers, Icebreakers for Men, Icebreakers for Women and Ideas & Creative Thinking.

You’ll learn what makes a good icebreaker and how to avoid icebreaker blunders.

In “Over 600 Icebreakers & Games” you’ll discover stimulating ways to:-

set the right climate
use icebreakers the right way
introduce groups quickly and easily
open conversations with strangers
start meetings creatively
use icebreakers to get to know your team
create a problem solving atmosphere
discover your teams strengths and weaknesses
break down barriers & boost teamwork skills
build trust
stimulate communication skills
share personal highs and lows
think outside the box
get results in minutes
use fun activities to energize your team

Whatever your team or small group is like, this book will give you the tools to build a great team!
With literally 100’s of icebreaker questions, dozens of activities and team-building games, this book will help you to use icebreakers with ease, build effective teams and be a team leader who makes things happen. Icebreaker topics include: Getting To Know One Another, Hates ‘n’ Loves, Hopes & Dreams, Fun Ice Breakers, Icebreakers for Men, Icebreakers for Women and Ideas & Creative Thinking.

You’ll learn what makes a good icebreaker and how to avoid icebreaker blunders.

In “Over 600 Icebreakers & Games” you’ll discover stimulating ways to:-

set the right climate
use icebreakers the right way
introduce groups quickly and easily
open conversations with strangers
start meetings creatively
use icebreakers to get to know your team
create a problem solving atmosphere
discover your teams strengths and weaknesses
break down barriers & boost teamwork skills
build trust
stimulate communication skills
share personal highs and lows
think outside the box
get results in minutes
use fun activities to energize your team

Whatever your team or small group is like, this book will give you the tools to build a great team!
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Making Sense of People: Decoding the Mysteries of Personality (FT Press Science) (Hardcover)

Making Sense of People: Decoding the Mysteries of Personality (FT Press Science) (Hardcover)
By Samuel Barondes

Buy new: $14.29
30 used and new from $13.00
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First tagged by Louann Brizendine
Customer tags: barack obama(2), oprah winfrey, obama personality, leadership, cognitive science, self-discovery, personality, benjamin franklin, cognitive psychology, clinton personality, marilyn monroe, communication skills

Review & Description

Leading neuroscientist Samuel Barondes shares scientific frameworks and tools for improving your intuitions about people, and sizing them up more consciously, systematically, and successfully. He shows how to use the latest research about personality and character to get along better, choose great friends, decide whom to trust, and avoid narcissists and sociopaths.

 

Kirkus Reviews

A succinct look at personality psychology.

 

As a psychiatrist and neuroscientist at the University of California, Barondes (Molecules and Mental Illness, 2007, etc.) has spent years studying human behavior, and this book reflects his systematic, scientific approach for personality assessment. The average person isn't likely to have time to research a difficult boss or potential love interest, but the author supplements intuition with a useful cornerstone for gauging human behavior: a table of the "Big Five" personality traits, among them Extraversion vs. Introversion and Agreeableness vs. Antagonism. To learn how to apply the Big Five, Barondes supplies a link for a professional online personality test, in addition to a basic introduction of troubling personality patterns—e.g., narcissism and compulsiveness. While genetics may play a heavy hand in influencing personality, Barondes writes, it's awareness of a person's background, character and life story that is paramount in unearthing reasons for adult behavior. Readers might like to see the author weave more everyday examples into the text—his exercise in fostering compassion by imagining an adult as a 10-year-old child is a gem—but there is plenty here to ponder.

 

Those looking for traditional "self-help" advice won't find it here, but this book clearly lays the groundwork for deeper human interaction and better life relationships.

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Fight Less, Love More: 5-Minute Conversations to Change Your Relationship without Blowing Up or Giving In (Hardcover)

Fight Less, Love More: 5-Minute Conversations to Change Your Relationship without Blowing Up or Giving In (Hardcover)
By Laurie Puhn

Buy new: $15.33
53 used and new from $12.99
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Customer tags: relationships(11), love(8), interpersonal relations(6), divorce(5), communication skills(5), fighting(4), counseling(4), arguing(2), arguments(2), self-help(2), couples(2), fight less

Review & Description

Harvard-trained lawyer and family and divorce mediator Laurie Puhn shows busy couples how to stop fighting and start communicating.It happens every day--a simple exchange or harmless response turns into a heated debate or worse, an all-out battle. Hard-pressed for quality time with our partners and spouses, it's easy to fall into a poor communication routine. How can two people who love one another so much have such difficulty talking to one another?Drawing on her expertise in legal mediation and conflict resolution, Puhn's fresh approach gives simple, 5-minute conversations that will instantly improve communication--as well as the quality of relationships. In Fight Less, Love More, learn how to identify and conquer the poor verbal habits, instinctive responses, and emotional reasoning that can cloud judgment and ultimately lead to the deterioration of otherwise healthy relationships.
Love is conditional, argues Puhn, and for love to survive, couples don't need to talk more--they need to talk better. With exercises, examples, and sample scripts, Puhn's simple 5-minute strategies promise immediate results and provide long-lasting communication skills that couples can confidently employ when faced with future conflict.
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The Three Levels of Leadership: How to Develop Your Leadership Presence, Knowhow and Skill (Paperback)

The Three Levels of Leadership: How to Develop Your Leadership Presence, Knowhow and Skill (Paperback)
By James Scouller

11 used and new from $22.57
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First tagged by A Reader from the UK
Customer tags: leadership, interpersonal skills, effective leaderhip, leadership presence, présence, personal development, leadership development, leadership models, leadership skills, communication skills, james scouller, management

Review & Description

In all the recent literature on leadership skills and techniques, one element has been consistently missing - the leader's psychology. For the first time, this book sets out a compact, but complete model for successful leadership based on a psychological understanding of the challenges and hidden inner blocks faced by all leaders. Drawing on many years experience first as a CEO himself, and more recently as an executive coach, the author has developed two new groundbreaking models. The first outlines the three levels of leadership. The other explains the human psyche and how to achieve self-mastery. Many people claim that leadership qualities are innate and not learned. This book explodes that myth and shows how all aspiring leaders can rise to the challenge. Read more

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The Lowdown: Dodging the Bullet - Effective Risk Communications (Kindle Edition)

The Lowdown: Dodging the Bullet - Effective Risk Communications (Kindle Edition)
By Andrew Roberts Ph.D.

Buy new: $8.77

Customer tags: leadership(2), business strategy(2), communication skills(2), business(2), communication(2)

Review & Description

Risk Communications is a skill that can enable you to communicate like a great leader during difficult situations - and to make sure that what you say is remembered. During high-stress, high-concern, controversial or low-trust situations, normal ways of communicating change. Attention spans shrink and ‘mental static’ severely limits the ability to listen. This medical fact underpins the central theme of this book: In situations of high stress, high concern, high stakes and controversy — THE GROUND RULES OF COMMUNICATION ARE DIFFERENT!! “The Lowdown: Dodging the Bullet – Effective Risk Communication Skills” summarises some of the science behind risk communications, chronicles the four main theories of risk communications and gives you practical advice that will help turn you into a great communicator, both at work and at home - no matter how stressful the situation!Risk Communications is a skill that can enable you to communicate like a great leader during difficult situations - and to make sure that what you say is remembered. During high-stress, high-concern, controversial or low-trust situations, normal ways of communicating change. Attention spans shrink and ‘mental static’ severely limits the ability to listen. This medical fact underpins the central theme of this book: In situations of high stress, high concern, high stakes and controversy — THE GROUND RULES OF COMMUNICATION ARE DIFFERENT!! “The Lowdown: Dodging the Bullet – Effective Risk Communication Skills” summarises some of the science behind risk communications, chronicles the four main theories of risk communications and gives you practical advice that will help turn you into a great communicator, both at work and at home - no matter how stressful the situation! Read more

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How I Raised Myself from Failure to Success in Selling (Paperback)

How I Raised Myself from Failure to Success in Selling (Paperback)
By Frank Bettger

Buy new: $7.27
207 used and new from $0.04
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Customer tags: sales training(24), success(19), inspirational(15), communication skills(12), sales(11), sales motivation(11), selling(10), how i raised myself from failure to success in selling(7), business(7), leadership(5), copywriting(2), entrepreneurship(2)

Review & Description

A business classic, How I Raised Myself from Failure to Success in Selling is for anyone whose job it is to sell. Whether you are selling houses or mutual funds, advertisements or ideas -- or anything else -- this book is for you.

When Frank Bettger was twenty-nine he was a failed insurance salesman. By the time he was forty he owned a country estate and could have retired. What are the selling secrets that turned Bettger's life around from defeat to unparalleled success and fame as one of the highest paid salesmen in America?

The answer is inside How I Raised Myself from Failure to Success in Selling. Bettger reveals his personal experiences and explains the foolproof principles that he developed and perfected. He shares instructive anecdotes and step-by-step guidelines on how to develop the style, spirit, and presence of a winning salesperson. No matter what you sell, you will be more efficient and profitable -- and more valuable to your company -- when you apply Bettger's keen insights on:

• The power of enthusiasm

• How to conquer fear

• The key word for turning a skeptical client into an enthusiastic buyer

• The quickest way to win confidence

• Seven golden rules for closing a sale

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